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Are all articles available ? What are the shipping costs to my country xxxxx ? How long does last the delivery ? I do live outside Germany and I want the delivery to be performed express with FedEx. How shall i proceed ? Can I buy the articles in a shop in my country xxxxxxx ? Which payment opportunities are given ? Short time ago I did place a order, but did forget something, so I placed a second order. I received two confirmations by e-mail, each of them containing shipping costs. Why ? I have already ordered articles. Now I have to enter again my address, payment method, etc. Why is my customer ID not sufficient ? When I have selected a article the first time, I have been asked for the desired currency and for my country. Now I have some articles in my basket, and am not able to change the currency or the coutnry. How can I change them ? Are all articles available ? All articles, which can be selected in our e-shop are available. Articles, which are not available, can not be selected and there is a remark "Out of stock" on the right side. To the topWhat are the shipping costs to my country xxxxx ? When the first time a article is selected, you will be asked for the desired currency, in wich the prices will be shown and also for your country. Afterwards all prices will be displayed including the shipping costs. To the topHow long does the delivery take? The shipping is performed by recommended mail with the carrier "Deutsche Post AG". The delivery time is approximately:
To the top I do live outside Germany and I want the delivery to be performed express with FedEx. How shall i proceed ? In order to keep the shipping costs as low as possible, we are performing the shipping by recommended mail with the carrier "Deutsche Post AG". The prices for shipping with this carrier are displayed in our e-shop. In case express shipping by FedEx is desired, please do proceed as follows :
To the top Can I buy the articles in a shop in my country xxxxxxx ? No - our articles can be ordered only via internet To the topWhich payment opportunities are given ? After all desired articles have been selected, please do press the button "Order articles", enter your personal data and choose the desired payment method. Folowing opportunities are given:
To the top Short time ago I did place a order, but did forget something, so I placed a second order. I received two confirmations by e-mail, each of them containing shipping costs. Why ? After a order ahs been placed, our system sends a automatically generated confirmation by e-mail. In case of two orders, two e-mails are generated. All orders, which arrive until 12:00 GMT are shipped the same day. In case we receive two orders from one and the same customer, we are shipping them in one package and charging the shipping costs only once. In case the summ of all ordered articles exceeds the amount of 300,00 EUR, we will perform the shipping worldwide free of shipping charge. To the topTime ago, I have already ordered articles. Now I have to enter again my address, payment method, etc. Why is my customer ID not sufficient ? Due to security reasons, we are not keeping our customers data on our internet server, but do delete them immidiately after the order has been processed. So our internet server is not able to identify a customer, using a customer-ID. To the topWhen I have selected a article the first time, I have been asked for the desired currency and for my country. Now I have some articles in my basket, and am not able to change the currency or the coutnry. How can I change them ? In order to change the currency or the country, go to the basket (Link basket on the right side of each article, or menu "Order") and press on "Empty basket". All articles will be deleted from the basket and when selecting a article the next first time, you will be asked again for the currency and the country. To the top |